From the Proud Annals of Prime Insurance
The mailed notices about non-payment for a Builders Risk insurance policy should have been adequate warning for our policyholder. Unfortunately, those letters never made it to him because of a recent move to a new home.
It was only when our customer began receiving threatening calls from an attorney’s office about the policy’s outstanding balance that he realized something was amiss.
After listening to this insured’s story, Debbie in our Accounting Department did the research.
This is what records indicated.
Several months ago, the insurance carrier had renewed coverage that never should have been in place. The misunderstanding led to consistent billing, the case being sent to collections, and the present state of affairs involving cancellation with a large earned premium.
Debbie immediately got to work on behalf of the customer.
Tirelessly she repeatedly attempted to reach out to the manager of the collections agency. When she finally got through, she explained the present predicament and requested he waive the balance.
Thanks to Debbie’s efforts and the ongoing relationship Prime has with the company, payment was waived, pending the customers’ signed Loss Policy Release.
The conclusion: the account was taken out of collections, resulting in a zero balance for the insured.
Another Prime Insurance success story with underscored customer service under the belts of our dedicated staff members!
“Thanks so much for your determined efforts on my behalf,” says yet another satisfied insurance customer whose dilemma was resolved due to the diligence Prime is synonymous with.
PRIME Insurance is a three-generation family-run independent agency. We’re proud to partner with many of the leading underwriters – recognized companies like ACE, AmTRUST, ASI, ASSURANT, CHUBB, CNA, Employers, FOREMOST, Liberty Mutual, MetLife, PROGRESSIVE, Safeco, StillWater, Travelers, USLI, ZURICH and more. This gives us the ability to provide all forms of nationwide coverage and bonds at competitively lowest quotes. Visit us on our online insurance website or email us at PRIME [at] primeins [dot] com or call us at 732-886-5751 and HAVE A PRIME DAY™!
Summary: See the lengths Prime Insurance took to right a misunderstanding between a carrier and policyholder – another insurance success story by the award-winning agency thousands trust for tailored insurance coverage!