Question: How does Prime’s legendary customer service get even better?
Answer: When the day at the office is not long enough and the insurance specialist follows up after hours for your benefit at her home!
Here’s just one example of our exemplary devotion to customers that took place recently…
Homeowners Insurance on Schedule!
It was Friday, January 25 and Rachel in Prime Insurance Agency’s personal lines department was following up on a closing for a co-worker who was not in.
After verifying that the closing date for a Lakewood, NJ rental home was indeed scheduled for that day, Rachel got everything underway in order to issue the policy, effective immediately.
As the minutes ticked by to ending her workday before the weekend, Rachel grew concerned. Though she had submitted the respective quote information to the insurance carrier and emailed them numerously requesting urgent binder approval, she had not received any confirmation about proof of coverage.
The matter became critical. Before leaving, Rachel jotted down the insurance carrier’s contact information to refer to at home.
During her personal time at home, Rachel continued to follow up on behalf of the customer. Speaking to the carrier’s representative, she finally received word about the coverage, allowing Prime to issue the important homeowners policy in time for the January 25 successful closing date!
Dear Mr. __________,
This policy was issued on Friday 1/25 as per your closing.
We’d I’d like to take this opportunity to thank you for your business. We are delighted you have the confidence to buy this coverage from PRIME INSURANCE AGENCY. It is our goal to exceed your expectations with our superior customer service standards.
You should receive your new policy shortly. If you have any questions about your new policy or any additional insurance coverage, just email or call me. It’s always a pleasure to be of service to you, our valued client.
As a reminder, PRIME INSURANCE AGENCY handles a full line of property and casualty insurance for both individuals and businesses. A no obligation quotation is as close as a phone call away.
We’d also appreciate any feedback regarding the services you’ve received during the quoting and binding process.
Have a great day!
PRIME Insurance is a three-generation family-run independent agency. We’re proud to partner with many of the leading underwriters – recognized companies like ACE, AmTRUST, ASI, ASSURANT, CHUBB, CNA, Employers, FOREMOST, Liberty Mutual, MetLife, PROGRESSIVE, Safeco, StillWater, Travelers, USLI, ZURICH and more. This gives us the ability to provide all forms of nationwide coverage and bonds at competitively lowest quotes. Visit us on our online insurance website or email us at PRIME [at] primeins [dot] com or call us at 732-886-5751 and HAVE A PRIME DAY™!
Summary: Here’s one success story - just another example how Prime Insurance makes a customer its main concern.